Upcoming Programs

ECI's Service Management program offerings are designed for practitioners and business leaders who are looking for practical strategies to deliver services to customers. Many customers focus their efforts on "adopt and adapt" strategies (usually a subset of the framework) with whatever framework seems most relevant to their business. Often times, because of gaps and inconsistencies in coverage, projects and programs either fail to produce the desired results, exceed budgetary estimates, take much longer to implement than planned or all of the above. ECI advocates a framework neutral approach that is based upon the highly respected Universal Service Management Body of Knowledge (USMBOK). Unlike conventional training providers that are used to preparing candidates to pass exams for certificate programs, ECI is focused on providing true practitioner-oriented programs that address the issues participants face when they return to the workplace. By participatig in our programs, you will gain the knowledge, skills and abilities you need to move your goals and service management initiatives forward.

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ECI's Development Programs are designed to assist companies in leveraging the power of their greatest resource -- their people! Unlike conventional approaches to employee development, which are grounded in learning (acqusition of new knowledge) and training (learning and practicing new behaviors), ECIs Development Programs help build the foundation for a new way of working that can have employees become:

• More resilient in the face of change and turbulent times;
• Able to utilize their gifts and strengths to lead and participate in teams in the workplace;
• Better enabled to recognize and resolve issues, before they endanger critical projects.

Whether you are an executive, manager, team leader or individual contributor, ECIs Development Programs will help you identify your unique path to fullfill fitting and timely accomplishments.

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