In today's economic times, Service Management is a "must do" initiative, as it focuses squarely on how to deliver value to customers. By using a set of proven transformation methods and a comprehenisve Body of Knowledge, Engaged Consulting, Inc. (ECI) is able to help its customers operate as a fully functional Service Provider Organization (SPO) and deliver tangible results within manageable time horizons (usually 90-days or less) by:

• Taking a customer-centric view;
• Enabling better identification and management of customer requirements;
• Using a holistic/systemic approach to Service Management;
• Avoiding "Big Bang" projects and focusing on key results;
• Reallocating resources to value producing activities without the need for wholesale cuts.

Whether you're out to:

• Develop or obtain advice on your Service Management Strategy;
• Start a new Service Management initiative;
• Fix a troubled I.T. Service Management program already in progress;
• Gain true practitioner-centric training;
• or assess the maturity or effectiveness of some aspect of your organization.

ECI is ready to assist by designing a program tailored to the unique needs of your organization. Contact us today for more details on how our consulting, training and simulation offerings can help you create successful, self-funding Service Management initiatives.